Service Evaluation The following information is kept confidential and is optional: All of the questions and statements below do not have to be filled in to submit your evaluation of our performance. Trip Information Date of Service Chauffeur Name Evaluation 1. Did the chauffeur arrive on time? Yes      No      N/A      2. Did the chauffeur announce him/herself upon arrival? Yes      No      N/A      3. Did the chauffeur open and close all doors? Yes      No      N/A      4. Did the chaurffeur assist with your luggage? Yes      No      N/A      5. Did the chauffeur lock the doors upon departure? Yes      No      N/A      6. Did the chauffeur confirm your destination? Yes      No      N/A      7. Did the chauffeur explain airport arrival procedures? Yes      No      N/A      8. Was there a newspaper and beverage offered to you? Yes      No      N/A      9. Was the vehicle what you expected? Yes      No      N/A      10. Did the chauffeur describe the vehicle's features and how to use them? Yes      No      N/A      11. Did the vehicle's features work properly? Yes      No      N/A      12. Would you request this chauffeur on your next trip? Yes      No      N/A      13. Did the chauffeur give you a business card? Yes      No      N/A      The following statements deal with the level of performance and service provided. Please mark the statement that most closely matches your opinion: 14. The Chauffeur greeted me in a professional manner. Strongly Disagree Disagree Neutral Agree Strongly Agreee 15. The chauffeur was dressed and groomed in a professional manner. Strongly Disagree Disagree Neutral Agree Strongly Agreee 16. The chauffeur's behavior was courteous and professional. Strongly Disagree Disagree Neutral Agree Strongly Agreee 17. The chauffeur was knowledgeable of the vehicle and the vehicle's features. Strongly Disagree Disagree Neutral Agree Strongly Agreee 18. The vehicle was clearly visible and conveniently located. Strongly Disagree Disagree Neutral Agree Strongly Agreee 19. The vehicle had adequate passenger and luggage space. Strongly Disagree Disagree Neutral Agree Strongly Agreee 20. The vehicle was clean and presentable. Strongly Disagree Disagree Neutral Agree Strongly Agreee 21. The chauffeur accelerated and braked smoothly. Strongly Disagree Disagree Neutral Agree Strongly Agreee 22. The chauffeur changed lanes comfortably. Strongly Disagree Disagree Neutral Agree Strongly Agreee 23. The overall ride was smooth and comfortable. Strongly Disagree Disagree Neutral Agree Strongly Agreee Reservation Process: 1. Have you used our transportation services in another city? Yes      No      N/A      2. Did you receive a confirmation email or call for this reservation? Yes      No      N/A      3. Did you personally book this reservation? Yes      No      N/A      If yes  A. Did you book this using our online reservation system? Yes      No      N/A      If yes  B. The reservation process was quick and efficient. Strongly Disagree Disagree Neutral Agree Strongly Agreee Comments Contact Information Organization Your Name Street address City State Zip Country Phone number Fax number E-mail address Would you like to receive our email newsletter?        Yes       No   Would you like to receive a call from a customer service associate?        Yes       No

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